Frequently Asked Questions About Privacy
Your personal information is retained for 3 years for compliance and dispute purposes. You can request immediate deletion of your data by emailing our support team in writing. We process deletion requests within 30 days unless local law requires longer retention for tax or anti-fraud records.
Yes. We never store your full payment credentials. When you deposit or withdraw, the payment gateway tokenises your details so only a secure identifier is kept on file. Each DANA, OVO, GoPay or QRIS transaction uses encryption, and our payment partners maintain PCI compliance.
Absolutely. Log into your account and visit Account Settings to view your profile data, payment history, and login activity. You can also email support to request a full data report; we send it within 7 business days in machine-readable format.
No. We do not sell your personal information to advertisers, marketers or data brokers. We share information only with our payment partners (DANA, OVO, GoPay, QRIS processors) and fraud-detection services to protect your account where law permits.
Cookies keep you logged in, store your game preferences, and help us understand which lobby sections you visit most often so we can improve the experience. You can disable non-essential cookies in your browser without losing account access or the ability to deposit and withdraw.
Change your password immediately and contact our live chat team (09:00–23:00 WIB) or email support right away. We review account activity, verify any suspicious withdrawals, and work with your payment provider (DANA, OVO, GoPay or QRIS) to reverse fraudulent transactions if needed.
We follow data protection standards applicable where local law permits. For privacy rights and how we handle your information in your region, use depends on local law. Contact support if you have questions about your jurisdiction's specific data protection rules.
